W.O.W.! IT’S “WAR ON WAGONS”Posted: 08/21/2011
On a scale measuring coolness, most Americans rank station wagons somewhere between fanny packs and accidentally walking around with toilet paper stuck to their shoes. There is even a Facebook group creatively named, “we hate stations wagons!”.
I believe my girlfriend is emblematic of Americans’ views on wagons. She insists that wagons are “mom-mobiles”. However, she sees millions more moms driving SUVs and crossovers. When I ask her why she feels this way, she responds, “Because, that’s how I feel”. When I tell her that SUVs and crossovers are just wagons in disguise, she shoots me a dirty look with a tinge of “whatever”. She is, after all, a valley girl.
My girlfriend is not conscious of how she learned to dislike station wagons. Learning does not have to be conscious. It can involve changes to long-term memory and/or behavior. In her case, both apply. She is adamant in her repugnance toward wagons, though she does not know why, and she says she will not buy one.
One possibility is that she was classically conditioned to not like station wagons. Classical conditioning is learning by association. Most people are familiar with classical conditioning because of Pavlov’s dog. Let’s substitute my girlfriend for Pavlov’s dog.
- Station wagons do not innately elicit an emotional response from her.
- Her mom driving a station wagon while picking her up from school in front of all the other children does cause an emotional response.
- Pair the station wagon with the negative feelings caused by her mom picking her up from school and, presto!, station wagons cause a negative emotional response.
Wagons have also been badly stigmatized by the leviathans of the 1970s. Those beasts could have easily spawned the phrase, junk in the trunk. Carrying the scarlet “W” is so bad that we would rather risk being seen as poseurs in an SUV that will go no further off road than a driveway. Even worse, we take no issue driving crossovers that look like SUVs, but do not have their capability. In a perverted twist of automotive logic, crossovers make more sense as cars because they don’t do what they look like they should do.
Some may be surprised that automotive enthusiasts not only defend wagons, but typically like them. It is because they tend to think of wagons rationally, whereas consumers, such as my girlfriend, think about them emotionally. As is often the case, emotion trumps rationality.
Like it or not, wagons make sense. They are often comparatively less expensive to purchase and maintain, more functional, and drive better than SUVs and crossovers. I and others predict that wagons are going to make a comeback. Before they do, however, Americans will need to re-learn their benefits.
Here are some suggestions to manufacturers to help make it happen:
- What’s in a name? A lot. Europeans have no problem with wagons. They may also have better taste. Take the hint and use the European name for wagon, estate. The word estate conjures up images of fame, glamour, and glitz – positive feelings. In contrast, the term station wagon conjures up images of the Family Truckster in National Lampoon’s Vacation. However, no need to trick us with terms like “sportback”. We’re not dumb, just impressionable.
- Styling. Wagons can look good. Look at the styling of the Cadillac CTS-V wagon. It is not enough to throw a rounded rectangle aft the c-pillar, fail to sell wagon variants of existing sedan models, and then say Americans don’t like wagons.
- Sex sells. Prius’ are not particularly sexy. Therefore, Toyota gave them out like Tic-Tacs to celebrities, which in turn helped their popularity because people paired the car with celebrity. Do the same, or something similar, with
wagonsestates so that they also become sexy (or at least less dowdy).
- Use your words. Direct routes to persuasion (i.e., appealing to our logical selves) typically do not sell cars. However, it may not hurt to intersperse some information in that sexy marketing campaign to point out the reasons why estates make sense. Make sure journalists get the memo.
- Build good ones. Audi, BMW, Cadillac, Mercedes, Subaru, Volvo, and VW have all had some success in making wagons that appeal to Americans. It helps to know your customers prior to putting out an estate and build it for them.
What’s your favorite estate of all time? Click the link at the top of the post to let us know!
(Special note: Thanks to Jon Poon for suggesting this post’s topic)